FAQs

Order and shopping details

Question- I have placed an order. How will I know it’s confirmed?


Once your order has been placed, you will receive a confirmation Email and Whatsapp message. It will include your order number and estimated delivery time.


Question- How can I track my order?


You can track your order by opening the link or the tracking ID sent on your confirmation email and whatsapp message.

Question- Can I make changes to my order after placing it?


Yes, you can by getting in touch with our customer support team through the email ID (care@perfumelounge.in)  and contact number (9871179094).



Question- I placed an order and the money was deducted from my bank account but I did not receive an order confirmation. What should I do?

If we receive the payment, we will call you and inform you about your order status. In case, it’s a payment gateway failure then we recommend you get in touch with your bank. 



Question- Can Perfume lounge cancel my order?


Yes, we reserve the right to cancel your order if the pincode you’ve placed an order for is not serviceable. 



Question- How long will it take for my order to arrive?

It will take 3-4 business days for your order to arrive.


Question- Will I get a notification before delivery?


Yes, our delivery partner will notify you in advance.

Question- Do you ship internationally?


We only ship bulk orders internationally.




Cancellations, Refunds and Exchange


Question- How can I cancel my order?

To cancel your order you’ll have to call us at 9871179094.



Question- How can I change/update my address after placing an order?


You can contact our customer support team at 9871179094 or send us an email at care@perfumelounge.in.

Question- Is there any return/exchange policy?


Our items are non refundable. However, incase of damaged or defective goods received, we offer a full refund within 3-4 business days.

Question- How will I receive the refund? 


You will receive the payment directly through the payment gateway that you used to place an order.



Feedback & support


Question- How can I give my feedback on the perfumes?


You can leave a comment on our product page, or write to us at care@perfumelounge.in


Question- How can I get in touch with a customer care executive? 

 

To get in touch with our customer care executive, call at  9871179094.


Question- Do you offer any personalised services, such as gift wrapping? 


Yes, we do but to avail that service, you’ll have to get in touch with us in advance. Call us at 9871179094.






Product-related information


Question- How do I apply a Perfume Lounge perfume?


Here are three simple steps to apply Perfume Lounge perfume:

  1. Spray a small amount of perfume onto your pulse points, such as your wrists, neck, or chest.

 

  1. Hold the bottle a few inches away from your skin to avoid over-spraying.

 

  1. Avoid rubbing the perfume into your skin as this can affect its scent and longevity



Question- How long does a Perfume Lounge perfume last?

 

Our perfume lasts for 8-10 hours


Question- What are your product sizes?


We have products available in two sizes. 100 ML EDP and 20 ML EDP x 4 Gift Sets.


Question- How do I select what product to buy?


You can see the ingredients and perfume notes in each product on the product page itself. In case, you are still unable to decide, you can get in touch with us at care@perfumelounge.in and our team would be happy to help you select your personal scent.


Payments

Question- Are there any coupons and offers? How do I apply them?


You will find the coupons and offers on the checkout page. You can copy the discount code and apply it.


Question- How do I  make a payment? 

 

Once you’ve filled in your contact details and address, you’re directed to choose a payment gateway for example Credit card/Debit card, UPI or Cash on delivery. Enter the required details to make the payment. 

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